Developed in Dynamics CRM

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Senior Associate, CRM Solution Development, Avanade
Mar 31, 2022
Final day of the internship 🍾

Broad summary of everything achieved during the past 6 months:

  • Worked on a CRM project in Dynamics CRM with a team, within a hybrid Agile-Waterfall methodology
  • Gleaned a rough idea of how complex a customized CRM system can get with the variety of features requested by a "realistic client"
  • Learned lots of technical stuff in Javascript and C# + .NET for implementing advanced functionality
  • Got exposed to coding + debugging in Visual Studio
  • Wrangled with various flows in Power Automate to assist in scheduled batch processing jobs, when usual workflows in Dynamics CRM don't cut it
  • Used Azure DevOps for task management with Kanban + version control of code through remote repositories
  • Got used to communicating with MS Teams to coordinate work efforts (especially critical in WFH arrangements)

Can't deny it's been illuminating coming from near-zero background in anything CRM, but it's certainly been challenging having to pick up a lot of stuff (especially coding) on the job💡
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Associate, CRM Solution Dev - Intern, Avanade
Senior Associate, CRM Solution Development, Avanade
Feb 18, 2022
Progress at end of 4th (mock) Sprint:
  • More wrangling of C# plugins: implementing a sort of "history log" feature that is useful for auditing
  • Wrestling with recurring cloud flows in Power Automate to allow periodic updates of records in the CRM system
  • Hammering together logic to calculate working minutes between given times
  • Fought as a team tackling the mammoth task of migrating instances + establishing separate development and staging environments

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Associate, CRM Solution Dev - Intern, Avanade
Senior Associate, CRM Solution Development, Avanade
Dec 31, 2021
Progress at end of 3rd (mock) Sprint:
  • More self-learning on C# + plug-in development
  • Configuring of more plug-ins
  • Configuring business rules + workflows:
    • Make use of an "Anonymous Customer" record
    • Further enhance case escalation process with email notifications
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Associate, CRM Solution Dev - Intern, Avanade
Senior Associate, CRM Solution Development, Avanade
Dec 03, 2021
Progress at end of 2nd (mock) Sprint:
  • Implemented plugin to support round-robin assignment
  • Tweaked custom button functionality with Javascript, to display useful dialogs + set focus on particular mandatory fields left blank
  • Still in midst of self-learning on C# + plugin development
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Associate, CRM Solution Dev - Intern, Avanade
Senior Associate, CRM Solution Development, Avanade
Nov 15, 2021
2nd (Mock) Sprint Mid-point Progress:
  • Getting a bit more used to working with Azure DevOps
  • Built more plug-ins in C# for the solution, using Visual Studio
    • Implemented some pre-validation checks + logic
    • Implemented post-operation logic to populate fields accordingly
  • Learning to coordinate efforts with other intern devs when working on solution
  • Trying to reach out to tech lead more often for problems
  • Learning a bit about certain design sensibilities for user-friendliness
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Associate, CRM Solution Dev - Intern, Avanade
Senior Associate, CRM Solution Development, Avanade
Oct 29, 2021
First (mock) Project Sprint progress:
  • Developed some features in Power Apps
  • Learned some bits about making JavaScript web resources + Visual C# plug-ins for more sophisticated features
  • Got more familiar with working in Azure DevOps: using the Kanban board for workflow + using Git for some source control
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Associate, CRM Solution Dev - Intern, Avanade
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