Launched Customer help center

After watching how customers behaved during their purchasing process, I realized the main reason  for my client’s cart abandonment issue was the lack of information about return/refund policy. 

After assessing different solutions like Gorgias, Zendesk or  Helpscout, I decided to go with Freshdesk. 

I’m glad I installed FullStory on this site to have a better vision of user’s shopping experience. 

Check out our brand new Help Center! 

(and plus 1000000 points to the whole team. :group high five:)

Polywork's help center is live! 

Thank you to all, who have collaborated on this project. Teamwork is a key to success and this was no exception.

Launched the initial help center for hire.google.com.

Director of Customer Success at High Fidelity

Ground-up implementation of Zendesk in first 30 days