Moderated a workshop

Leading a workshop about CRM processes today. Knowing your processes is mandatory to define the  specifications for a system 👍

A good software implementation is more than just pushing „install“

Just finished several workshops with an operational unit for implementing a reporting structure and a CRM. The transition from being a small business with a more direct hierarchy and infrastructure to a more complex entity is quite difficult for many organisations.

Helping people understand the IT and data language is key to overcome todays challenges