IT Support

Created by Amado Abaca
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What everyone's up to

Sep 03, 2019
Started an internship
Started a position at Harborside Academy in Kenosha, Wisconsin as an IT Support Intern. 
Sep 29, 2021
Joined club
Joined the TechServ club at Drexel University to gain more experience repairing computers and to help serve the greater Philadelphia community!
Sep 01, 2003
Provided desktop support
Worked with Windows 98
Worked with Windows XP
Worked with hard drive imaging
Worked with Novell Netware
Started a new role at Devereux Foundation
+ 4
I worked for the Devereux Foundation from September 2003 through March 2004. 

I provided on-site technical support for 20+ locations in the Central Florida region. Support included Win98 and
WinXP workstations in a Novell Netware environment. Supported Groupwise email clients and various Java database applications.
I created documentation for resources and solutions as needed.
Technical Support, Devereux Foundation
Aug 01, 2002
Worked with Windows 98
Worked with Windows XP
Supported Digital Subscriber Line Service
Started a new role at Convergys
+ 2
I worked at Convergys, as a Tier 2 DSL Technical Support representative, from August 2002 ​through September 2002.

I provided phone support for Digital Subscriber Line (DSL) and dial-up services to SBC Global customers.
Tier 2 DSL Technical Support, Convergys
Jun 15, 2000
Started a new job
Worked with Windows 98
Worked with Windows XP
Supported dial-up networking
+ 2
My first job out of high school was working for, an Internet Service Provider (ISP) based out of Maitland, Florida.

I provided phone support for dial-up internet access, troubleshooting web and email issues. Created an internal technical support resource website to streamline support efforts (comprehensive library of
operating system and software screenshots).
Technical Support Representative, MPInet