Service Design

Created by Roisin Markham, Director Innovation Services, Co-Founder at BDT Consultancy Ltd
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What everyone's up to

Nov 22, 2020
Interviewed on EditorX
Building better user-centered products: An interview with Ron Bronson
May 26, 2020
Spoke on Thought Feeder podcast
Appeared on the Thought Feeder podcast. 
service design
Facilitated ideation exercises
Starting my new assignment with a round of Team Immersion exercises courtesy of our Service Design colleagues - such a refreshing change working on problems to solve, rather than deliveries to be done. 
Product Manager, BT
Sep 29, 2021
Wrote a Case Study
service design
Civic design
Updated my resume
Gave resume feedback
+ 3
I'm still tweaking this as I get feedback, but at least it's online. 

A case study for work in municipal government. 

On feedback, I found it helpful to book a 15 minute time slot with someone in design field who:
  • Interviewed recently
  • Hired folks recently
  • Or spruced up their portfolio because they're interested in looking. 
Once on zoom, I send them the link to read and let them read and reflect out loud. This helps me note which areas peak curiosity, and which areas are weak and require clarification. 
Feb 08, 2021
service design
Spoke at a conference
Delivered a workshop
Used grain
+ 2
The next time around I was both over prepared, and underprepared. The facilitator's reality right? 


  • The talk highlights some of the challenges facing participants and facilitators when aiming for engagement and building community.

  • For fun, I captured the process of building the talk and the  outcome of the workshop on Miro using Grain.