How to Apologize

Spoke at an event
Sometimes apologies don't quite *feel* right, and it can be hard to figure out why. Often, it's because they weren't really apologies; they were performances made to deflect responsibility, excuse away behavior, and with the hopes of calming negative feelings. Whether you've received one of these types or given them yourself, this talk will allow you to recognize what makes a good and authentic apology and how to construct one yourself.