Transformational Leader in Employee Relations and Operations
At Ascension Health: I successfully led operations for multiple departments, managing a diverse team of 15 direct reports. By fostering a culture of open communication and collaboration, I navigated complex employee relations matters, conducting coaching and feedback sessions that resulted in only one involuntary termination and two voluntary departures. To ensure a smooth transition for new hires, I developed comprehensive onboarding and training programs, enhancing team dynamics and support for direct-care staff.
At HOK: I effectively managed employee relations and performance cases for a team of 105, implementing structured feedback processes that empowered managers to communicate effectively with their teams. This approach led to three necessary terminations while maintaining a focus on team stability and morale. My efforts in backfill planning and change management ensured that team support remained strong during transitions.