Charlie Pearce

  • @charjp
  • Volunteer, NHS
  • She/Her
  • UK
Customer care professional seeking new opportunities & NHS Volunteer caring for woman and children.
Obsessed with giving back and helping others. 🥰
Passionate about the SEND community.

As businesses have scaled we've stopped treating people like people. That's not okay and why I love working as closely with customers as possible to give them an authentic, genuine and meaningful human experience.
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Positions

NHS Responder • Volunteer

  • NHS
  • Mar 2020 - Present

Volunteer

  • NHS
  • Jun 2021 - Present

Support Worker

  • CVT
  • Jan 2021 - May 2021

Junior QA Tester

  • Wunderman Commerce
  • Feb 2020 - Mar 2020

Senior Customer Care Advisor

  • ASOS plc
  • Nov 2018 - Jan 2020

2021

Jun 12, 2021
Jun 12, 2021
Collaborated with Fraud
Collaborated with Operation
Paired with the fraud and operations teams to investigate abuse of our returns process. Leading to a better understanding of how to detect these types of abuse in the future.
Senior Customer Care Advisor, ASOS plc
Jun 12, 2021
Jun 12, 2021
Power bi
Picked up, documented and shared query trends with the team to give us better insight into how our workload was changing as the team restructured.
Senior Customer Care Advisor, ASOS plc
Jun 11, 2021
Jun 11, 2021
Studied Skills for Health and Social Care (Adults and Children)
Studied Infection Prevention & Control
Studied MCA Essentials
Studied Medication Administration
Studied Health & Safety
Studied Food Safety & Hygiene
+ 4
A mixture of a diploma and varied certificates that I've picked up during the pandemic.
Jun 01, 2021
Jun 01, 2021
Started a new role at NHS
Excited to join NHS as Volunteer! 🎉
Volunteer, NHS
May 01, 2021
May 01, 2021
Left a role at CVT
Ended my journey as Support Worker at CVT!
Support Worker, CVT
Jan 01, 2021
Jan 01, 2021
Started a new role at CVT
Excited to join CVT as Support Worker! 🎉
Support Worker, CVT
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