During the past year we worked hard on transforming our knowledge management system (www.responza.dk) into an API driven platform. This means that all functionalities should be accessible through an API. Our aim is to give customers the flexibility to choose between our standard web client for knowledge management or to access their content through our API (or use both!). The API should enable customers to develop solutions based on our knowledge platform in a short period of time. I think it is extremely important to enable customers to build their own solutions on our platform so that they can get the most out of the knowledge that is structured in the system.
The first examples of developing solutions on the platform seem very promising. We succeeded in building a customized web portal within two weeks and an integration with a contact center software within a month. It is crucial that the development of applications based on our API platform is easy and fast so that customers can get value from their knowledge as soon as possible and at the lowest possible cost.
I hope that in the future even more customers use our API features to build composable systems to improve their digital experiences. I strongly believe that building software on top of API’s is an important part for all businesses that have digital interactions with their customers. The advantages of developing solutions based on a stable API, like fast development and the possibility for small, isolated changes, are too good to miss. It should not take months of planning and programming to develop a new digital experience. We should be able to do that in a few weeks’ time – so just get started!