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Entering the festive season by taking in conversational Dale Carnegie and his tips on the hustle (my word not his)...

  • /Don't criticize, condemn or complain.
  • /Give honest and sincere appreciation.
  • /Arouse in the other person an eager want.

  • *Become genuinely interested in other people.
  • *Smile.
  • *Remember that a person's name is to that person the sweetest and most important sound in any language.
  • *Be a good listener. Encourage others to talk about themselves.
  • *Talk in terms of the other person's interests.
  • *Make the other person feel important — and do it sincerely.

  • -The only way to get the best of an argument is to avoid it.
  • -Show respect for the other person's opinions. Never say, 'you're wrong.'
  • -If you are wrong, admit it quickly and emphatically.
  • -Begin in a friendly way.
  • -Get the other person saying 'yes, yes' immediately.
  • -Let the other person do a great deal of the talking.
  • -Let the other person feel like the idea is his or hers.
  • -Try honestly to see things from the other person's point of view.
  • -Be sympathetic with the other person's ideas and desires.
  • -Appeal to the nobler motives.
  • -Dramatise your ideas.
  • -Throw down a challenge.

  • .Begin with praise and honest appreciation.
  • .Call attention to people's mistakes indirectly.
  • .Talk about your own mistakes before criticising the other person.
  • .Ask questions instead of giving direct orders.
  • .Let the other person save face.
  • .Praise the slightest improvement and praise every improvement. Be 'hearty in your approbation and lavish in your praise.'
  • .Give the other person a fine reputation to live up to.
  • .Use encouragement. Make the fault seem easy to correct.
  • .Make the other person happy about doing the thing you suggest.

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