Entering the festive season by taking in conversational Dale Carnegie and his tips on the hustle (my word not his)...
- /Don't criticize, condemn or complain.
- /Give honest and sincere appreciation.
- /Arouse in the other person an eager want.
- *Become genuinely interested in other people.
- *Smile.
- *Remember that a person's name is to that person the sweetest and most important sound in any language.
- *Be a good listener. Encourage others to talk about themselves.
- *Talk in terms of the other person's interests.
- *Make the other person feel important — and do it sincerely.
- -The only way to get the best of an argument is to avoid it.
- -Show respect for the other person's opinions. Never say, 'you're wrong.'
- -If you are wrong, admit it quickly and emphatically.
- -Begin in a friendly way.
- -Get the other person saying 'yes, yes' immediately.
- -Let the other person do a great deal of the talking.
- -Let the other person feel like the idea is his or hers.
- -Try honestly to see things from the other person's point of view.
- -Be sympathetic with the other person's ideas and desires.
- -Appeal to the nobler motives.
- -Dramatise your ideas.
- -Throw down a challenge.
- .Begin with praise and honest appreciation.
- .Call attention to people's mistakes indirectly.
- .Talk about your own mistakes before criticising the other person.
- .Ask questions instead of giving direct orders.
- .Let the other person save face.
- .Praise the slightest improvement and praise every improvement. Be 'hearty in your approbation and lavish in your praise.'
- .Give the other person a fine reputation to live up to.
- .Use encouragement. Make the fault seem easy to correct.
- .Make the other person happy about doing the thing you suggest.
#bookclub #book