Managed, trained, and recruited CS staff. 
Led CS department and collaborated with other departments on leadership team.

Created and owned inter- and intra-departmental systems, processes, and automation to optimize workflows.

Interviewed other department lead candidates and candidates for key hires.

Managed client implementations.

Held online and onsite trainings for clients and partners that covered Organizer’s full product offering.

Delivered custom data training and support on Organizer’s mobile application and web management interface.

Assisted with cleaning, manipulating, and importing client data files.

Provided technical support to clients regarding applications.

Created product features and usage training materials for use by Organizer teams.

Wrote materials, managed and implemented email marketing campaigns.

Recreated and resolved issues/bugs reported via support tickets; identified possible workarounds; tracked escalated tickets and work with Engineering team to resolve technical issues.

Made product usage recommendations based on client feedback and best practices.

Developed weekly/daily documents to report client Canvass outcomes and led QBRs for project outcomes.

Wrote, edited, and updated Zendesk Support articles; produced and edited supporting training videos and graphics.