Improved service quality and availability of IT infrastructure, applications and on-site support for >500 employees by changing service provider; Moved data center with 120 servers and changed 1st level support service provider for all Swiss dealers and employees (>5'000 users) to consolidate service providers in Europe; First in Windows 10 rollout in Europe; Closed security gaps and passed audits; Reduced IT operating costs by 14% through supplier and contract management; Budget planning and control for the entire IT