Felistas Makokha

Hello everyone, I'm excited to share that I am currently available for social media and CX (Customer Experience) management opportunities! As a social media and CX specialist, I have extensive experience in creating and implementing effective social media strategies and CX initiatives across various platforms to drive engagement, growth, and customer satisfaction. Whether you're a small business owner, a startup, or an established brand, I can help you create a social media presence that resonates with your target audience, aligns with your business goals, and enhances your overall CX. Here are some of the services I offer: Social media strategy development Content creation and curation Social media scheduling and publishing Social media community management Influencer outreach and collaborations Social media analytics and reporting CX strategy development Customer journey mapping Customer feedback management CX analytics and reporting With my expertise and passion for social media and CX, I can help you build a strong online presence, connect with your audience, and deliver exceptional customer experiences that drive meaningful results for your business. Let's connect and discuss how I can help you take your social media and CX presence to the next level. Feel free to reach out to me through Polywork or to schedule a consultation with me by clicking the following link. https://calendly.com/felinamu/30min Looking forward to hearing from you!

👋 Hey! Are you looking for a top-notch Customer Experience (CX) Specialist to take your customer service to the next level? Look no further! As an experienced CX Specialist, I have a knack for optimizing processes, creating SOPs, and managing CRMs like Zendesk and Freshdesk/Freshchat. My report compilation and data analysis skills enable me to derive valuable insights into customer behavior and trends, making me a go-to resource for impactful CX strategy changes. I am highly skilled in driving customer satisfaction and loyalty through effective communication, problem-solving, and process improvement. With my self-motivation and detail-oriented mindset, I always deliver top-quality work that exceeds expectations. Best of all, I am available for a remote role and can work 30-40 hours per week. If you're ready to level up your customer experience game, let's chat! 👉 Reach out to me to learn more about how I can bring my CX expertise to your team!