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Adam Fortman

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  • @forty
  • Technical Trainer by day, cool dad, husband, and coder by night
  • He/Him
  • Houston, TX
First and foremost I am a husband and father. After that, I am a Technical Trainer at cPanel/WebPros.

I've definitely got the itch for coding/development and do pretty alright if I say so myself. Maybe I'm an aspiring developer. I guess we'll see. Let's gooooo!!!!
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I'm available for
2022
May 08, 2022
May 08, 2022
Finished up Codecademy's Code Foundations Skill Path: https://www.codecademy.com/profiles/afortman/certificates/5b55e668646caa552f8e4d1d

This course has turned me on to data science -- definitely seems like the perfect blend of coding and data handling that I am pretty sure I would enjoy.
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Apr 16, 2022
Apr 16, 2022
Finished up the Learn HTML course at Codeacademy. Having not learned any "new" HTML in at least a decade, this was a great course to go through to get up to a better minimum understanding and knowledge level.
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Apr 02, 2022
Apr 02, 2022
I completed the Introduction to DevOps course at #codecademy and it was extremely insightful. I had an OK understanding of it prior, but this course answered some questions I had and cleared up some confusion.

https://www.codecademy.com/profiles/afortman/certificates/735b5f3bb39d4b8bbe48ac00de0e7222
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Feb 14, 2022
Feb 14, 2022
My team is hiring another Technical Trainer! Check out the job posting for more information and let me know if you have any questions!

https://job.listings.cpanel.net/x/detail/a2ldog95np8p
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Feb 12, 2022
Feb 12, 2022
Just finished out two weeks of role training for some new Technical Support Analysts. The training content is a lot of self-driven material but there are still activities to grade, questions to answer, and more.

When we get into the second week and they're working on actual tickets, oh buddy, that is pretty much constant attention to the new folks. Gotta make sure they're noting tickets with their investigation steps, formulating good customer responses, and not spending too much time being "stuck" without any forward movement.

Along with trained new people, the whole process also points out improvements that could be made to our existing training materials/processes. While the whole experience is a good thing, I am glad it is over. Being the only person on the team to drive that specific two-week training is rough.
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2021
Nov 19, 2021
Nov 19, 2021
While my JD does not contain any development work, we are officially-unofficially(?) doing it. It was something that started in off-hours and turned into one of those "it just needs to happen" kinda things. We've recently started showing that the team does need a developer to at least keep on top of some back-end automation we have that impacts our Partner customers.

In an attempt to put me out there for that kind of role, I've been doing most of the development work that's been needing to occur as well as improving our non-existent documentation. I've created documentation on:

  • Turning a VM from OpenStack into a sandbox/development environment so we're not developing on our local machines.
    • This improves the security of our code and any data that we store.
  • Code/development standards.
    • Not much headway on this part yet, but I've at least started some notes.
  • Implementing code changes.
    • Basically the beginning to the end; creating a GitLab issue and Merge Request, performing the code change and code reviews, and finally merging the changes.

There is still a lot to go but it's been a great learning process so far!
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Technical Trainer | cPanel University Lead, WebPros
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