Harrison Dimon

@hdimon
CX, Crypto, Fintech, Hyper-growth

Homesteading

Introvert

Thinker

Christian

Shitposter

Crypto

Side Hustle

Self-Taught

People Manager

Team Lead

Leadership

Startup

NFT

Leader

Customer Support

Remote Worker

Life Long Learner

Early Adopter

Operations

YouTuber

Finance

Blogger

Entrepreneur

Product Management

Book Worm

Content Creator

Hobby

Consultant

Founder

Manager

People Ops

Writer

Mentor

Speaker

Investor

UX Design

Product Design

Logistics

Mining & Metals

Coach

Client Success

Launcher

Small Business Owner

E-sports Enthusiast

Startup Enthusiast

Cannabis Business

Early Crypto Adopter. One of the first @OtterBox, @Coinbase, @QuadPay. Scaling is fun. Contrarian. 'Retired' @33

I'm open to

investing,

giving resume feedback,

participating in user research,

joining company boards,

mentoring,

writing,

advising companies,

making introductions,

speaking on podcasts,

content creation,

beta testing new products,

brainstorming,

guest lecturing,

speaking on clubhouse,

and speaking at events.

Contact Me

Resume

Aug 2020 - Jul 2021

Customer Success Manager, Periwrap

Nov 2018 - Apr 2020

Director of Customer Success, QuadPay

Apr 2015 - Oct 2018

Senior Payments Support Analyst, Coinbase

Aug 2008 - Jun 2014

Logistics & Distribution Analyst, Otter Products

Portfolio

View All

Spun up offshore T1 blended phone/email support to reduce time to first response to under 2 hours

Hired, trained, and managed a team of 40+ internal and outsourced agents

Improved time to first response for customer contacts from 48 hours to under 4 hours

Multichannel strategy and architecture to support 1000% growth in volume with 87% of tickets resolved in one or fewer touches.