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Speaking on Clubhouse
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Ines van Dijk

  • @inesvandijk
  • Queen of Customer Support Quality
  • She/her
  • The Netherlands
I’ve been a WordPress professional for 10 years; started out as a developer, and naturally migrated into customer support when I realized my super power is translating complex technical issues into language humans understand. My main focus has been communication quality. Outside of my day to day work I am a personal finance educator, longboarder, and recently picked up bodysurfing. 
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Ines's Collections

Articles and blogs

3 Highlights

Speaking engagements

1 Highlight

Things I’ve built

1 Highlight
2022
Apr 08, 2022
Apr 08, 2022
I'm so excited about this 🤩 I'm pre-releasing a product I've been working on for a while now. 18 (or more, if I decide to add some today) predefined replies to use if you are a WordPress developer, to communicate with your customers without having to think about it too much. 

If you don't know who I am: I have worked in the WordPress world as a dev and a tech support wizard for over a decade. Communication and tech are my two loves, and I combine them in my work as an Interaction Quality Specialist. 

You can pre-order the kit now while it's still at a 50% discount (it won't be discounted tomorrow, April 9th!): https://qualityinsupport.com/product/wordpress-support-predefined-replies/
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Apr 04, 2022
Apr 04, 2022
Last Monday, I met up with Nathan Wrigley, Remkus de Vries, and Cameron Jones to talk about all things WordPress. All of us WordPress veterans, all in very different areas of the platform. Plus, you can't ever go wrong with inviting two Dutch people to your podcast - you will get honest opinions and dry humour. 

Have a listen and let us know what you think: https://youtu.be/2jOEXcEtCpw
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Mar 02, 2022
Mar 02, 2022
Quality Assessment is a crucial element of bringing your CS team from 'good' to 'stellar'. But it can be very difficult to figure out what quality actually looks like within your company - how do you quantify it?

If you're struggling with this, I wrote just the blog post for you: https://qualityinsupport.com/defining-quality-in-customer-support/
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Feb 02, 2022
Feb 02, 2022
If you're looking to build out your customer support team and hone in on their overall quality, there are several skills that your agents need to have.

High-quality support does not look the same for every company, yet some common areas should typically score high when reviewing your support agents.

I wrote a blog post on this; a short read about the skills you'll want your team to have and build on. Check it out: https://qualityinsupport.com/3-skills-every-support-agent-should-have/
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Feb 01, 2022
Feb 01, 2022
Ended my journey as WooCommerce Happiness Engineer at Automattic!
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WooCommerce Happiness Engineer, Automattic
Feb 01, 2022
Feb 01, 2022
Excited to join Quality In Support as Queen of Customer Support Quality! 🎉
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Owner, Quality In Support
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