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Ines van Dijk

@inesvandijk
Queen of Customer Support Quality
The Netherlands
She/her

Quality Assessment

Customer Support

Coaching

Writer

Speaker

Open Source

I’ve been a WordPress professional for 10 years; started out as a developer, and naturally migrated into customer support when I realized my super power is translating complex technical issues into language humans understand. My main focus has been communication quality. Outside of my day to day work I am a personal finance educator, longboarder, and recently picked up bodysurfing.

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I'm open to

content creation,

speaking on clubhouse,

speaking at events,

speaking on podcasts,

new client inquiries,

speaking on twitter spaces,

and advising companies.

Resume

Feb 2022 - Present

Owner, Quality In Support

Mar 2016 - Feb 2022

WooCommerce Happiness Engineer, Automattic

Portfolio

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I'm so excited about this 🤩 I'm pre-releasing a product I've been working on for a while now. 18 (or more, if I decide to add some today) predefined replies to use if you are a WordPress developer,...

You've decided to start running a Quality Assessment process for your Customer Support team. Awesome! First step: creating a scorecard that works for everyone. It can be a challenge to set this up,...

Quality Assessment is a crucial element of bringing your CS team from 'good' to 'stellar'. But it can be very difficult to figure out what quality actually looks like within your company - how do y...

If you're looking to build out your customer support team and hone in on their overall quality, there are several skills that your agents need to have. High-quality support does not look the same f...