Posts

I'm so excited about this 🤩 I'm pre-releasing a product I've been working on for a while now. 18 (or more, if I decide to add some today) predefined replies to use if you are a WordPress developer,...

You've decided to start running a Quality Assessment process for your Customer Support team. Awesome! First step: creating a scorecard that works for everyone. It can be a challenge to set this up,...

Quality Assessment is a crucial element of bringing your CS team from 'good' to 'stellar'. But it can be very difficult to figure out what quality actually looks like within your company - how do y...

If you're looking to build out your customer support team and hone in on their overall quality, there are several skills that your agents need to have. High-quality support does not look the same f...

Last Monday, I met up with Nathan Wrigley, Remkus de Vries, and Cameron Jones to talk about all things WordPress. All of us WordPress veterans, all in very different areas of the platform. Plus, yo...

Sweet! Fired up the old Treehouse account and started learning about Laravel. Glad to be spending time polishing my coding skills, as well as increase the tools I have to my disposal.