Ivana Scott
I'm a multilingual customer support leader, yoga wanna-be-enthusiast, Czech-American, and a working mom based in the Bay Area - California. Currently working as a Head of Customer Support at Polywork.
zendesk admin
amateur painter
Customer Support Leader
TSPA Member
Multilingual
empathetic leadership
Trust & Safety
Sustainability Advocate

About Me

I've been in the customer support field for quite some time now – currently on my 13th year. From big corporations to scrappy startups, supporting everything from software to hardware, paid apps or free, I've found that customer support is fascinating and is an essential part of any business.


Raised in Prague and Oslo, now living with my family in the Bay Area.

Highlights

13
Years of customer support experience
3
Help Centers Launched
20+
Zendesk automations
10+
Years of Trust and Safety Experience
5
Interviews given
4
Years of team management
3
Languages spoken
2
Citizenships: EU and US

Resume

View all
Sep 2021 - Present

Head Of Customer Support, Polywork

Apr 2021 - Sep 2021

Customer Support Manager, Skydio

Aug 2019 - Apr 2021

Customer Support Manager, Kalo

Sep 2018 - Aug 2019

Customer Support Executive, Kalo

Companies I've worked with