Ivana Scott

Verified
  • @ivana
  • Head of CS @Polywork
  • She/Her
  • California
I am a seasoned support professional with more than 12 years of experience working for tech companies in Silicon Valley.

I have worked for companies big and small but I believe that an overall professional value spans well outside of your 9-5 job.

I left my country to live in another, started from scratch, learned the language, and worked many jobs before my tech career started.
I believe that individual gets stronger by the diversity of their experience while consistently "showing up".
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Positions

Head of CS

  • Polywork
  • Sep 2021 - Present

Customer Support Manager

  • Skydio
  • Apr 2021 - Sep 2021

Customer Support Manager

  • Kalo
  • Aug 2019 - Apr 2021

Customer Support Executive

  • Kalo
  • Sep 2018 - Aug 2019

Partner Support Coordinator

  • TripAdvisor
  • Apr 2016 - Mar 2018

User Services

  • Twitter
  • Jun 2013 - Oct 2015

Community Support Specialist/ Technical Support

  • IBM Watson
  • Dec 2011 - Jun 2013

Operations Associate (Contract) through CDI

  • YouTube
  • Oct 2010 - Oct 2011

Ivana 's Collections

Ivana's 2021 Highlights

11 Highlights

Customer Support Process Improvements

6 Highlights

Team Education/ Training

3 Highlights

Customer Support Resources

5 Highlights

Writing/ Reporting

2 Highlights

Who I am

2 Highlights

2022

Jan 25, 2022
Jan 25, 2022
Advocated for my child
Sometimes, you have to ask for another opinion, even if you deal with professionals. My 6yo was prescribed to wear glasses. She has never complained of any issues with her vision. So she was seen by another, yet more experienced specialist, to come to the conclusion she has a perfect vision. Mindblowing, right?

My takeaway from this is: whether in a professional setting or in a personal one, trust your gut and don't be afraid to advocate for what you believe in. 

And why am I saying it here? Because I believe that being a parent is not a professional handicap. I believe in the opposite. 
Jan 21, 2022
Jan 21, 2022
Getting it done
Sometimes all of our work plans go sideways when a new priority project emerges. Kudos to the team at Polywork who is not afraid to get things done and push their babies (projects) to the side. #iseeyou
Head of CS, Polywork

2021

Dec 28, 2021
Dec 28, 2021
Attending a conference
Excited to attend the MARKETPLACE RISK MANAGEMENT CONFERENCE in May 2022 in San Francisco!
Head of CS, Polywork
Dec 15, 2021
Dec 15, 2021
Launched Customer help center
Polywork's help center is live! 

Thank you to all, who have collaborated on this project. Teamwork is a key to success and this was no exception.
Head of CS, Polywork
+3 others
Dec 13, 2021
Dec 13, 2021
Sent a user survey
Gathering feedback from our users has always been one of my favorite things about customer support. 

At Polywork, we like to learn things and execute them quickly. So, we sent out a survey to a sizeable number of users to learn what may not be working for them. The data is gold! Also, teamwork is so crucial and I am grateful our team here at Polywork is so smart and kind.
Head of CS, Polywork
+1 other
Oct 13, 2021
Oct 13, 2021
Reviewing CRM Options

Looking into more flexible CRM solutions. 


It needs to have the ability for:

  • Easy automations
  • Custom Triggers
  • Out of the box integrations

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