Support Professional. Mama. Czech. American. And yes, CS can be fun....
Building Help Center
I am excited to start working on a new help center. What I love about buidling new resources for users is that I get to know the product I support inside and out, knowing it's pain points and exciting features too. Don't tell me Support is not fun!
Looking into tools that would benefit CS and Product. Goal? Connect with all of our tools that we use to collect feedback or bugs. That'd be Slack, in the future Zendesk, JIRA, ...
Created a CS process
For reports of undelivered packages to streamline the process for Support but also for logistics to start recording loss of revenue due to shipping carriers not delivering packages.
Streamlined RMA process
Created a JIRA/ Zendesk automation that cut 3 manual responses from CS agents' side.
Overjoyed to be joining Polywork this Monday! Wooohooo!
Started a new role at Polywork
Excited to join Polywork as Head of Customer Success ! 🎉