Ivana Scott

  • @ivanastar
  • Customer Support Professional
  • She/ Her
  • SF Bay Area
Support Professional. Mama. Czech. American. And yes, CS can be fun....  
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Positions

Head of Customer Success

  • Polywork
  • Sep 2021 - Present

Customer Support Manager

  • Skydio
  • Apr 2021 - Aug 2021

Customer Support Manager

  • Kalo
  • Sep 2018 - Apr 2021
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Ivana's Collections

2021

Oct 11, 2021
Oct 11, 2021
Building Help Center
I am excited to start working on a new help center. What I love about buidling new resources for users is that I get to know the product I support inside and out, knowing it's pain points and exciting features too. Don't tell me Support is not fun!
Oct 05, 2021
Oct 05, 2021
Support Tools
Looking into tools that would benefit CS and Product. Goal? Connect with all of our tools that we use to collect feedback or bugs. That'd be Slack, in the future Zendesk, JIRA, ...
Sep 21, 2021
Sep 21, 2021
Created a CS process
For reports of undelivered packages to streamline the process for Support but also for logistics to start recording loss of revenue due to shipping carriers not delivering packages.
Customer Support Manager, Skydio
Sep 21, 2021
Sep 21, 2021
Streamlined RMA process
Created a JIRA/ Zendesk automation that cut 3 manual responses from CS agents' side.
Customer Support Manager, Skydio
Sep 13, 2021
Sep 13, 2021
Overjoyed to be joining Polywork this Monday! Wooohooo! 
Sep 01, 2021
Sep 01, 2021
Started a new role at Polywork
Excited to join Polywork as Head of Customer Success ! 🎉
Head of Customer Success , Polywork
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