Support Process Improvements

  • Created by Ivana Scott
  • Created on 23 Sep 21
  • 3 Highlights
Oct 05, 2021
Support Tools
Looking into tools that would benefit CS and Product. Goal? Connect with all of our tools that we use to collect feedback or bugs. That'd be Slack, in the future Zendesk, JIRA, ...
Sep 21, 2021
Created a CS process
For reports of undelivered packages to streamline the process for Support but also for logistics to start recording loss of revenue due to shipping carriers not delivering packages.
Customer Support Manager, Skydio
Sep 21, 2021
Streamlined RMA process
Created a JIRA/ Zendesk automation that cut 3 manual responses from CS agents' side.
Customer Support Manager, Skydio