DriveLine AI's Web App: Shaping Audience Experiences in a 2-year journey

Designing mobile app
Designing a feature
Designing a style guide
Starting a new role
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DriveLine is an innovative location-based advertising platform that redefines how businesses connect with their ideal audience. With a focus on precision and personalization, DriveLine's cutting-edge technology harnesses real-time location data to deliver captivating and relevant advertisements to users.


Empowering companies to reach their target customers with unparalleled accuracy, DriveLine's platform revolutionizes the advertising landscape, driving customer engagement, and unlocking new avenues for business growth.



Breaking Free from the Ad Clutter

The advertising world was saturated, and users were bombarded with irrelevant content. DriveLine needed to break through the noise. Unlike existing solutions that bombarded users with irrelevant content, DriveLine started from scratch, determined to craft a fresh and innovative solution.


Users were overwhelmed, and businesses struggled to connect with their target audience. Our central conflict was to craft a solution that brought relevance and engagement to an oversaturated advertising world. It was a challenge we were determined to conquer.


DriveLine's Vision: Disrupting the Ad Saturation Cycle

  • Create an intuitive map-based interface for locating various points of interest, with a focus on the user's own businesses.
  • Enable geofencing technology to generate comprehensive reports incorporating crucial customer demographic information.
  • Address the market gap by offering an all-in-one solution for managing audiences efficiently.



Addressing the Audience Management Gap

We embarked on a transformative journey, aiming to create a platform that allows users to navigate a map and locate various points of interest, particularly their own businesses.


The objective was to empower users to create geofences, facilitating the generation of comprehensive reports with essential customer demographic information. Our vision was to address the absence of an all-in-one product for managing audiences in the market.


Platform Objective:

  • Create an intuitive map-based interface for locating various points of interest, with a focus on the user's own businesses.
  • Enable geofencing technology to generate comprehensive reports incorporating crucial customer demographic information.
  • Address the market gap by offering an all-in-one solution for managing audiences efficiently.


DriveLine's Pivotal UX Journey

In our quest to enhance the user experience, a series of pivotal moments emerged. The transition from demo A to demo B marked a significant shift, focusing on designing for super users managing numerous points of interest, giving birth to the 'power dashboard' concept.


Additionally, transitioning to V1 introduced design and development alignment challenges due to specific design systems, but we persisted, in shaping a robust V1 product.


Evolving User Experience: Key Moments

  • Demo Evolution: Shifting from Demo A to Demo B ignited a significant transformation, prioritizing super users managing multiple points of interest and introducing the innovative 'power dashboard' concept.
  • Alignment Challenges: Transitioning to V1 brought forth design and development alignment hurdles, mainly due to specific design systems. Despite challenges, we persevered, crafting a robust and feature-rich V1 product.
  • Iterative Progress: Embracing an iterative approach allowed us to continually refine and enhance the product, integrating valuable insights and feedback into subsequent versions, ensuring a seamless user experience.



Adapting Amid Limited Access

While direct access to users was limited, feedback from the product manager and their marketing team played a crucial role. However, we recognized the need for a more user-centric approach, incorporating interviews, focus groups, and surveys to gain deeper insights.


Maximizing User-Centric Approaches:

  • Leveraged valuable feedback from the product manager and their marketing team, providing essential insights.
  • Recognized the vital importance of direct user engagement, emphasizing the need for future user interviews, focus groups, and surveys to gather comprehensive insights.
  • Acknowledged the need for a diverse range of perspectives to drive user-centric design decisions and improve overall product usability."



Leap to Success

The journey from conceptualization to the V1 product was filled with significant leaps and transformations. The V1 version, a result of meticulous design iterations, stood as a testament to our dedication. We faced challenges in aligning design and development due to specific design systems, but our determination led to a successful product launch.


Key Accomplishments

  • Customer Acquisition: DriveLine successfully acquired brand-name customers including Universal Studios, Cold Stone Creamery, and more, demonstrating the platform's value and attracting prominent businesses.
  • Actionable Insights: Through DriveLine, we generated over 2 trillion insights, enabling data-driven marketing decisions and empowering businesses to optimize their campaigns effectively.
  • Venture Capital Raise: Demo A version played a crucial role in securing a round of venture capital, fueling DriveLine's journey toward its successful product launch (V1).



Leveraging Location Data to Revolutionize Industries

On the podcast EnFactor, the CEO explained that DriveLine utilizes location-based data to provide precise content delivery and solve challenges for various industries, including healthcare, marketing agencies, and hedge funds.


DriveLine's Evolution: The Impact of Diversity and Visionary Teamwork

  • DriveLine's growth is a testament to a diverse and exceptional team, shaping its evolution into a versatile platform.
  • Originating from a vision for used car dealers, DriveLine has expanded exponentially, showcasing the immense potential of location-based data.
  • The CEO emphasized the pivotal role of collaborative teamwork, steering DriveLine beyond its initial vision, and powering its transformation.



Newsworthy updates!


DriveLine Collaboration with LiveRamp: Elevating Audience Intelligence

  • DriveLine, the cutting-edge audience intelligence solution, has successfully integrated its custom audience segments into LiveRamp's partner network, recognized as Google Cloud's "Global Industry Tech Partner of the Year."
  • LiveRamp's extensive data connectivity and identity resolution capabilities now provide their active user base with easy access to DriveLine's custom visitation audiences, tailored to their mobile advertising campaign KPIs.
  • The integration marks a significant milestone in DriveLine's journey, allowing for highly targeted custom audiences based on movement, fostering meaningful connections with consumers, and emphasizing a shift towards a conversion-driven strategy.

DriveLine utilizes precise location intelligence, capturing consumers' spatial context and movements, and LiveRamp facilitates access to these targeted audiences, empowering marketers to create impactful, customized advertising campaigns reaching millions of mobile devices.



Retrospective


🌹 Rose (What went well)

The successful evolution of DriveLine from a concept to a robust V1 product showcased the team's determination and adaptability. The pivot from Demo A to Demo B, emphasizing super users and the 'power dashboard' concept, significantly enhanced the product's functionality.


🪷 Bud (What can be improved)

Incorporating direct user insights through interviews, focus groups, and surveys can greatly enhance future iterations. Shifting towards a more user-centric approach rather than being feature-centric would likely improve the overall product.


🥀 Thorn (Challenges encountered)

Aligning design and development, especially due to specific design systems, posed a challenge. While we persevered and succeeded, a smoother integration process could be explored in future projects. Also, enhancing user engagement by minimizing irrelevant content remains an ongoing challenge.