I ❤️ to work as a FACILITATOR and SERVICE DESIGNER.

As a FACILITATOR, I’m a process and a conversation designer and help organisations and teams to solve complex problems and make decisions by bringing them together, creating alignment and helping them to actually collaborate, so they can move forward and get things done, creating better solutions, faster, one workshop at a time.

When I design and run workshops my goal is to create an experience that shifts a group of people to a new trajectory, to transform teams and companies long after we work together. I do it by co-creating powerful and engaging conversations using the design thinking tools.

SERVICE DESIGN is the practical application of design methods with the goal to develop and improve services. It's the activity of orchestrating people, infrastructure, communication and material components of a service in order to create value, build a distinctive brand experience and maximise value. 

Service Design is an approach to visualize and break down complex interactions and dependencies across the organization: breaking out of traditional lanes and silos, to examine how an organisation gets work done.

A service designer is a facilitator, someone that puts into practice the design thinking process in an organisation, engage with the users but also with the business owners an IT team. A service designer is someone that helps to share the design principles and culture throughout a company, promoting innovation and change.