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  • @kategrix
  • Product Mgmt @GatsbyJS • ADHD/LGBT
  • She/her
  • San Jose, CA
I'm not your standard Woman-in-Tech™, whatever that means.

I majored in Theatre Arts: my version of 'Hello, World' was out-loud, gesturing wildly onstage to a live audience. 

I didn’t write code or solve math problems or take business exams. Instead, I was memorizing Shakespearean sonnets, dreaming up playful costume and makeup designs, and collaborating with creatives to evolve big ideas into great shows.

I plunged head-first into empathy: learning and understanding the deepest nuances of these intricate humans, these characters and cast members who were very different from me. 

Now, I coach people to harness empathy as a key skill to enable them to build products both with and for other people.
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I'm available for
My Life, Categorized

Things I’ve built

20 Highlights

Product & Design Mentorship

8 Highlights

Speaking engagements

2 Highlights

Conferences & Events

8 Highlights
What Kate's working on

What Kate's working on

Mar 30, 2022
Mar 30, 2022
Absolutely psyched to share that I’ve joined GatsbyJS as a Senior #Growth & #Onboarding #Product Manager for #DeveloperExperience. It's a really fresh and exciting culture, they use lots of integrated modern tech (ofc a huge perk!), and I'm learning a ton already. This team is doing really cool things this year and I’m jazzed to be a part of it! 🚀
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Senior Product Manager, Gatsby
Mar 26, 2022
Mar 26, 2022
Reposted by Kate Griggs
Excited to onboard a new community member today, welcome Kate! Thanks for checking out Polywork 🙏. Please let me know if you have any feedback on how we can make Polywork better, we're just getting started!
Jan 19, 2022
Jan 19, 2022
Successfully completed the Joining Data in SQL course on DataCamp!
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Jan 11, 2022
Jan 11, 2022
[In-progress draft]
Product Strategy: Custom Objects in Zendesk

honestly, nearly the entire Zendesk ecosystem --
  • Zendesk admins
  • Zendesk agents
  • Zendesk users who write articles
  • Zendesk users who communicate internally through ticket conversations
  • End-users: Zendesk customers' customers who have problems they need help solving 
the problem(s)
no one business is the same:
every one of Zendesk customers have unique, distinct business operations - their customers are all writing tickets for different problems, and their agents are performing different tasks using external tools to solve those problems.
a one-size-fits-all customer support tool can only go so far: agents shouldn't need to sift through 10s or 100s of ticket conversations to gather context on a customer problem. their admins shouldn't need to create custom fields multiple times to display the same relevant information on Tickets, Users, and Organizations. 
MVP-UH-OH: Zendesk's first version of custom objects was built with very little UI consideration - there are a few minimal admin screens to first get custom data setup, but none for bulk record upload -- users must know how to use APIs (aka know how to code) to get their custom data inside Zendesk.
What's worse: There is absolutely ZERO native UI for Zendesk agents to view and use Custom Objects in their Support interfaces. Even if a customer can code Custom Data into Zendesk, it's not usable unless they sign up for a few early-access beta apps. 

how might we allow Zendesk customers to hyper-customize their support tools based on their unique workflows, whether or not they know how to code?

  • reinvent Custom Objects using custom fields as a foundation: modernize the custom field creation process to allow for further enhancements like templates, and custom validation
  • highlight Custom Objects natively in UI by surfacing their relationships to Users, Tickets, and Organizations - allow Agents to view and manipulate record-level values and relationships
  • ensure steady CRUD operations for custom data - allow for import/export/sync and make custom objects a first-class system object, able to be searched through, filtered and added to lists
lessons learned:
  • oh so many. I'll come back to write this part. 
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Jul 06, 2021
Jul 06, 2021
My kategrix product consulting trademark is live!!!!!! 
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