Today I wrote an article about Customer Obsession. As software engineers, we are focusing a lot on coding but we often forget what our code is actually doing: Helping to solve a problem for the customer. But there are many more examples you can explore to show customer obsession:
- Supporting the customer when needed
- Seeking to understand the customer
- Think ahead, exceed customer’s expectation
- Put yourself into the customer’s shoes
- Find Problems within your product
- Find data to understand customer satisfaction and loyalty
- Create documentation for your customer
- Look at competitors how they make the customer happy
- Understand what customer problems might appear in the future
You can read the whole article here: