They say what gets measured gets managed, but there are a lot of places you could aim your support team. CSAT? Time to resolution? Average resolution time? How do you know what’s worth measuring and what your team can actually impact?
On October 13, I'll join folks from Stonly, Litmus, and Relay for a live webinar about the metrics that matter for support leaders. We’ll discuss which numbers are critical to proving your team’s impact, how to identify and track those numbers, and, most importantly, how to look beyond them.
On October 13, I'll join folks from Stonly, Litmus, and Relay for a live webinar about the metrics that matter for support leaders. We’ll discuss which numbers are critical to proving your team’s impact, how to identify and track those numbers, and, most importantly, how to look beyond them.
