Standardized an internal process
Improved workflows
Wrote Internal Documentation
+1

Documenting shared knowledge and encouraging behaviour change with an internal wiki


From March to May 2021, I led a Documentation Working Group whose job was to find the best way for our team to share knowledge internally. This meant documenting concepts and processes that we use in our day-to-day work, and encouraging team members to write things down rather than keeping them in their heads.

Before this project, most of our shared knowledge was scattered across Word documents on a shared filesystem and group email threads.

After some brainstorming sessions, we landed on setting up our own internal wiki. I researched a few different options and landed on using the open-source MediaWiki project, which is the same software that Wikipedia uses.

This project gave me:
  • a passion for sharing knowledge and encouraging others to do so
  • a love for connecting information through hyperlinks - linking from specifics to the broader contextual information, and vice versa
  • important experience in pushing for behaviour change, especially when the rest of the team is busy. 
While encouraging people to use the wiki is an ongoing process, this was exactly the sort of project that I love working on - it was an intellectually stimulating challenge and a rewarding project to complete.