Hi, I’m Lauren and I am passionate about building communities and lasting customer relationships.

I have spent 10+ years strategically managing communities with a focus on programs to lower support costs, increase customer engagement, satisfaction, and retention. I take a data-driven approach and work cross-functionally to help companies engage and create champions within their community.

I am currently the Senior Manager, Community & Developer Relations at Bigcommerce. I am responsible for developing the vision, programs, and managing the team to deliver BigCommerce’s global community strategy. Our community supports the incredible merchants and developers building and managing ecommerce experiences.

My skills include customer and developer experience, social customer care, community monitoring, moderation, and engagement, content strategy and management, analytics, insights, and ROI, voice of customer programs (including NPS), contributor/advocate program management, virtual and in-person events, and people management.