A serial entrepreneur, consultant, advisor, and former fortune 50 executive and digital customer experience thought leader. I have been leading and coaching individuals and teams to deliver extraordinary results for over 25 years. 

I am a customer-obsessed nerd, passionate about Digital Customer Experience (DCX), and I help CX professionals and organizations get a greater return on their digital efforts. 

I do this by inspiring, educating, and coaching executives and leaders so they can achieve their personal growth and business goals to deliver exceptional customer experiences.

I'm also the author of the DCX Newsletter and Podcast —a weekly digest that keeps you up to date with the latest developments in customer experience and digital transformation. You can subscribe here: digitalcx.substack.com 

And recently authored and published an eBook entitled: 365 Days of Accountability - Daily thoughts for inspiration and motivation on your journey to success