π’ Things we shipped
Messenger-first ticketing
Intercom's next gen Messenger
Make your push notifications more engaging with embedded images πππ https://www.intercom.com/changes/en/add-images-to-mobile-push-messages
Increase your articlesβ visibility and help customers self-serve with Article Suggestions on the Home Screen. Article Suggestions can help boost your articles view rate by up to 135% π€―
A new feature in messenger settings will prevent your customers from starting a new conversation if they already have one open. This change makes conversations more of a continuous thread, preventi...
We just shipped a totally revamped Intercom Messenger experience that really makes your support content sing. It includes first-class search, full browse capability, a new wide view of articles, ne...
We released a new messaging format designed specifically for mobile apps, designed to help you better onboard and retain your customers. We call them Mobile Carousels.
We shipped a huge update to our mobile SDKs to make it way easier for people to find answers to their questions, as well as really investing in accessibility and adding new developer tools for deep...
We released a React Native wrapper β a new way to integrate Intercom into mobile apps. Check out the announcement for more.