Posts

Demoing Intercom's Next Gen Messenger

Messenger-first ticketing

Intercom's next gen Messenger

Make your push notifications more engaging with embedded images 🌆🌃🌌 https://www.intercom.com/changes/en/add-images-to-mobile-push-messages

The wonderful folks at mmhmm asked me to share a little about how I use their product. In this case study I talk about going 100% remote, spicing up All Hands meetings, how video massively levelled...

In this blog post I shared some thoughts on mentorship, the roles we each play, and how we can find opportunities for growth. https://www.intercom.com/blog/mentorship-opportunities/

Increase your articles’ visibility and help customers self-serve with Article Suggestions on the Home Screen. Article Suggestions can help boost your articles view rate by up to 135% 🤯

A new feature in messenger settings will prevent your customers from starting a new conversation if they already have one open. This change makes conversations more of a continuous thread, preventi...

In this episode of the Inside Intercom podcast, I chatted with John Cutler about what it means to be a product evangelist and how product management can be a force of change within an organization.

We just opened a beta to suggest articles in Intercom's Messenger. Early results are showing a really big impact.. we can't wait for more folks to try it out and share their feedback.