Posts

In November I onboarded four Product Managers 🤯 They're all going to be working on Intercom's Messenger product, for both web and mobile apps. I'm over the moon. They're a bunch of really talented ...

We just shipped a totally revamped Intercom Messenger experience that really makes your support content sing. It includes first-class search, full browse capability, a new wide view of articles, ne...

Millions of people see Intercom's Messenger on websites and in mobile apps every day. I'm on the lookout for 3 Product Managers to join me in thinking about what the next generation of business mes...

I gave a talk at Product School about how even with a little time each week, it's possible to build an effective strategy. You just need patience and the right focus. Check out my talk, Product Str...

I chatted on the Inside Intercom podcast about how customer feedback informs how we work and what we ship.

In "Say thanks. Connect the dots." I wrote about why it's important to not just say thanks to people, but also help them see the impact of their work.

I wrote "Overcoming imposter syndrome — tips for dealing with self-doubt" on the Inside Intercom blog.

We released a new messaging format designed specifically for mobile apps, designed to help you better onboard and retain your customers. We call them Mobile Carousels.

We shipped a huge update to our mobile SDKs to make it way easier for people to find answers to their questions, as well as really investing in accessibility and adding new developer tools for deep...

We released a React Native wrapper — a new way to integrate Intercom into mobile apps. Check out the announcement for more.