Mathew Cropper

  • @mathewcropper
  • Group Product Manager, Intercom
  • He/him
  • Dublin, Ireland
πŸ‘‹ Hi. I'm Mat.Β 

I work on the Product team at Intercom. I'm working with talented product teams to imagine what the future of business messaging will be. Intercom's Messenger created a category, and I'm excited to see how we'll shape it even further.
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Positions

Group Product Manager

  • Intercom
  • Jul 2021 - Present

Principal Product Manager

  • Intercom
  • Oct 2020 - Jul 2021

Senior Product Manager

  • Intercom
  • May 2019 - Sep 2020

Product Manager

  • NewsWhip
  • Oct 2017 - May 2019

Product Manager

  • Zendesk
  • Jun 2016 - Sep 2017

Platform Enablement Manager

  • Zendesk
  • Oct 2015 - May 2016

Director, Service Improvement

  • King
  • Apr 2015 - Oct 2015

Manager, Service Improvement

  • King
  • Feb 2015 - Apr 2015

Business Analyst, Service Improvement

  • King
  • Jun 2014 - Feb 2015

Business Analyst

  • ThoughtWorks
  • Nov 2013 - May 2014

Manager

  • Accenture
  • Oct 2007 - Nov 2013

Mathew's Collections

🚒 Things we shipped

4 Highlights

✍️ Things I wrote

2 Highlights

πŸ’¬ Things I said

2 Highlights

2021

Dec 15, 2021
Dec 15, 2021
Conducted a beta test
We just opened a beta to suggest articles in Intercom's Messenger. Early results are showing a really big impact.. we can't wait for more folks to try it out and share their feedback.
Nov 22, 2021
Nov 22, 2021
Onboarded a Product Manager
In November I onboarded four Product Managers 🀯

They're all going to be working on Intercom's Messenger product, for bothΒ  web and mobile apps.

I'm over the moon. They're a bunch of really talented folks, and I can't wait to see what they do πŸ₯³
Sep 22, 2021
Sep 22, 2021
Shipped a Feature
We just shipped a totally revamped Intercom Messenger experience that really makes your support content sing. It includes first-class search, full browse capability, a new wide view of articles, new self-serve-first modes, all on web and mobile.Β 
Jul 29, 2021
Jul 29, 2021
Hiring for new roles
Millions of people see Intercom's Messenger on websites and in mobile apps every day. I'm on the lookout for 3 Product Managers to join me in thinking about what the next generation of business messengers looks like 🀯

Our Messenger is more than live chat. It's a customer hub for all your support interactions, as well as the magic that powers in-product messaging, onboarding experiences, and content. All three roles will shape our strategy and bring the next generation of all this to life.

All three roles are below. If this one of them is for you or you're just curious, please DM me and I'll answer your questions. Not for you, but think you know someone who'd love this? All shares warmly welcomed πŸ™

  • Senior Product Manager (for the web-inclined amongst you)
  • Product Manager (for someone who's interested in mobile products and is looking to build their domain and product skills)
  • Senior Product Manager (for someone who's been around the app stores a few times and wants to flex their skills in a growing group)
Jul 01, 2021
Jul 01, 2021
Started a new role at Intercom
Excited to be promoted to Group Product Manager at Intercom! πŸŽ‰
Group Product Manager, Intercom
Jun 24, 2021
Jun 24, 2021
Shipped a Feature
We released a React Native wrapper β€” a new way to integrate Intercom into mobile apps. Check out the announcement for more.
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