Today I began digging into the current state of our Engineering Service Desk (ESD) queue! The engineering team that I am part of at Auth0 runs two-week sprints. So for the next two weeks, my responsibility will be staying on top of our ESD queue. Most engineering teams maintain similar queues, although they often go by names other than "ESD." These queues are typically where tickets regarding bugs, general questions, and even feature requests end up. While the rest of the engineering team works on sprint goals, the "on-rotation" engineer manages this queue. Personally, I enjoy working in this queue. ESD rotation provides me an opportunity to investigate and fix any existing bugs and to communicate with other teams, both inside and outside engineering!

Over the next couple of weeks, I plan on sharing a book each day that has helped me improve as an engineer. First up is "Code: The Hidden Language of Computer Hardware and Software" by Charles Petzold. I have read this book twice over the last few years and it was a great read both times. "Code" begins with discussions about Braille, binary codes, telegraphs, and relays and then progresses on to cover logic gates, memory, microprocessors, and operating systems. This book reads like a 30,000-foot view of the history of computers and I feel that it is especially useful for engineers, and aspiring engineers, who lack a Computer Science degree.