Basic Information and Headline
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Customer Experience Leader
Customer Success Leader
A CX leader with 20 years of experience in the industry.
Big fan of: video games, books, food, loud music and travel.
Talk to me about: subverting the system, growing teams organically, cultivating open & honest cultures, anything you're REALLY passionate about.
I'm open to
participating in user research,
giving resume feedback,
speaking at events,
joining company boards,
speaking on podcasts,
and freelance roles.
Jan 2021 - Present
VP of Customer Success, Venafi
Feb 2018 - Jan 2021
VP of Customer Experience, Appcues
Dec 2015 - Feb 2018
Head of Customer Support, Trello, Atlassian
Enrolled at eCornell for their Cybersecurity Program
Hacking Your Leadership Podcast Thoughtful Thursdays: What does "assume positive intent" mean to you? We have all heard the phrase, "assume positive intent" but it can mean different things to diff...
Elevate Women, 2018; Your Happiness is in Another Castle: 5 Ways to Find your Way When Everything Seems Blocked A talk at Elevate Women in August of 2018.
Elevated Women Podcast Today we're having a LONG chat with Mercer Smith-Looper from Trello, one of our long-time supporters and a speaker at our upcoming inaugural women's event! Sarah talks with M...