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Mercer Smith

@mercenator
Austin, TX
she/her

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Speaker

Mentor

Writer

Consultant

Startup

Early Adopter

Remote Worker

Yoga Teacher

Author

Side Hustle

Customer Success

Customer Support

Customer Experience Leader

Customer Success Leader

Customer Obsessed

About Me

A CX leader with 20 years of experience in the industry.

Big fan of: video games, books, food, loud music and travel.

Talk to me about: subverting the system, growing teams organically, cultivating open & honest cultures, anything you're REALLY passionate about.

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I'm open to

participating in user research,

guest lecturing,

giving resume feedback,

making introductions,

advising companies,

speaking at events,

joining company boards,

speaking on podcasts,

content creation,

and freelance roles.

Resume

Resume

Jan 2021 - Present

VP of Customer Success, Venafi

Feb 2018 - Jan 2021

VP of Customer Experience, Appcues

Dec 2015 - Feb 2018

Head of Customer Support, Trello, Atlassian

Portfolio

Portfolio

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Enrolled at eCornell for their Cybersecurity Program Hacking Your Leadership Podcast Thoughtful Thursdays: What does "assume positive intent" mean to you? We have all heard the phrase, "assume positive intent" but it can mean different things to diff... Elevate Women, 2018; Your Happiness is in Another Castle: 5 Ways to Find your Way When Everything Seems Blocked A talk at Elevate Women in August of 2018. Elevated Women Podcast Today we're having a LONG chat with Mercer Smith-Looper from Trello, one of our long-time supporters and a speaker at our upcoming inaugural women's event! Sarah talks with M...