• Provide top quality technical support assistance, resulting in high customer satisfaction
• Resolve customer technical issues through research, reproduction, and troubleshooting
• Provide input on product and service related enhancement requests back to Engineering, Product Management, Sales and Marketing teams.
• Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture and their operational impact
• Support, enhance and fix solutions that support a rapidly-growing business at massive scale
• Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques
• Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base
Java, AWS Console, AWS Cli, SQS, S3, Microservices, Tomcat, JIRA, Zendesk, Reltio
