๐ Call Center Dashboard Insights! ๐ Hereโs a Power BI dashboard showcasing key call center metrics: 81.08% of calls answered and 72.92% resolved, with an average speed of 67.52 seconds. It also breaks down agent performance, showing calls handled, satisfaction rates, and response times. Monthly call volumes are consistent, with customer satisfaction averaging 3.40/5. This tool drives real-time performance monitoring to enhance customer experience.
Oct 01, 2024 - Oct 31, 2024