Mathew Cropper

  • @mathewcropper
  • Group Product Manager, Intercom
  • He/him
  • Dublin, Ireland
๐Ÿ‘‹ Hi. I'm Mat.ย  I work on the Product team at Intercom. I'm working with talented product teams to i...  
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Positions

Group Product Manager

  • Intercom
  • Jul 2021 - Present

Principal Product Manager

  • Intercom
  • Oct 2020 - Jul 2021

Senior Product Manager

  • Intercom
  • May 2019 - Sep 2020

Product Manager

  • NewsWhip
  • Oct 2017 - May 2019

Product Manager

  • Zendesk
  • Jun 2016 - Sep 2017

Platform Enablement Manager

  • Zendesk
  • Oct 2015 - May 2016

Director, Service Improvement

  • King
  • Apr 2015 - Oct 2015

Manager, Service Improvement

  • King
  • Feb 2015 - Apr 2015

Business Analyst, Service Improvement

  • King
  • Jun 2014 - Feb 2015

Business Analyst

  • ThoughtWorks
  • Nov 2013 - May 2014

Manager

  • Accenture
  • Oct 2007 - Nov 2013
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Mathew's Collections

2021

Sep 22, 2021
Sep 22, 2021
Shipped a Feature
We just shipped a totally revamped Intercom Messenger experience that really makes your support content sing. It includes first-class search, full browse capability, a new wide view of articles, new self-serve-first modes, all on web and mobile.ย 
Jul 29, 2021
Jul 29, 2021
Hiring for new roles
Millions of people see Intercom's Messenger on websites and in mobile apps every day. I'm on the lookout for 3 Product Managers to join me in thinking about what the next generation of business messengers looks like ๐Ÿคฏ

Our Messenger is more than live chat. It's a customer hub for all your support interactions, as well as the magic that powers in-product messaging, onboarding experiences, and content. All three roles will shape our strategy and bring the next generation of all this to life.

All three roles are below. If this one of them is for you or you're just curious, please DM me and I'll answer your questions. Not for you, but think you know someone who'd love this? All shares warmly welcomed ๐Ÿ™

  • Senior Product Manager (for the web-inclined amongst you)
  • Product Manager (for someone who's interested in mobile products and is looking to build their domain and product skills)
  • Senior Product Manager (for someone who's been around the app stores a few times and wants to flex their skills in a growing group)
Jul 01, 2021
Jul 01, 2021
Started a new role at Intercom
Excited to be promoted to Group Product Manager at Intercom! ๐ŸŽ‰
Group Product Manager, Intercom
Jun 24, 2021
Jun 24, 2021
Shipped a Feature
We released a React Native wrapper โ€” a new way to integrate Intercom into mobile apps. Check out the announcement for more.
Jun 16, 2021
Jun 16, 2021
Shipped a Feature
We shipped a huge update to our mobile SDKs to make it way easier for people to find answers to their questions, as well as really investing in accessibility and adding new developer tools for deeper integration in their apps. Check out the announcement for more.
Mar 05, 2021
Mar 05, 2021
Wrote an article
In "Say thanks. Connect the dots." I wrote about why it's important to not just say thanks to people, but also help them see the impact of their work.
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