Attended an online bootcamp
used figjam
Redesigned a Product Feature User Flow
+1

Constructed the improved user flow


After studying the existing flow on the booking process, and payment process, my observation is that the process is lengthy, leading to a high dropout rate. The concept of a middle person coordinating with both parties is unsustainable in the long run.

I crafted the user flow based on the following ideas in my mind:

  • Mentee's personal and payment details should be captured during the registration process so that users do not have to fill them up again.
  • Mentees can select multiple slots with the mentor in a single transaction.
  • Users should receive a confirmation once they purchase the session(s) in Margot.
  • We can understand a mentee's triggers and provide rewards accordingly.

The booking process can consist of:

  1. Mentees opening the mentor's profile, where they can select single or multiple sessions. 
  2. Based on the choice in the previous step, mentees can select the timeslot accordingly and provide a reason for choosing the mentor. 
  3. If the user is logged in, they will be shown the billing page to review. 
  4. Upon confirming, mentees will receive a confirmation email.