Built in public
Customers-facing teams were included in the task or project management tools used by development teams in the companies I worked for. 🤷🏼‍♂️

As a product team, our expectation was that they create the ideas or customer feedback they wanted to give. 🙌🏻

However, a common misunderstanding, like in most product companies, is that these tools were only developed for task management and technical team members. 🤦🏻

Our experience has provided us with two important results:

We're a product company so it is essential for us to use the same workspace as we work on the same product. ⚡

Task or project management tools were not designed for product companies. We should use tools that focus primarily on product management. 🚀