Sarah O'Donnell

@sarahoh
Remotely enthusiastic (AL, USA)
She|Her|Hers

Operations

Customer Support

Startup

Social Media Manager

Digital Marketing

Community Builder

Leadership

Team Lead

Community Building

Remote Worker

Foodie

People Manager

Personal Growth

Side Hustle

Game Player

Traveling

ADHD

Rabbit Hole Explorer

Self-Taught

Parent

Community Management

Women in Tech

health and wellness

Seen Some Sh*t

Black Lives Matter

Human Kind

Ethics, Diversity & Inclusion

Cycling

Mama

"Friends" Lover

Spontaneous Traveler

Growth mindset

Burnout Survivor

AWS Certified

Customer Experience

Ditched Facebook

Copy Writer

Night Owl

Constructive Feedback Provider

MacOS

Future Expat

Experienced Customer Support & People Manager by day, digital cart abandoner by night.

I'm open to

beta testing new products,

mentoring,

advising companies,

joining company boards,

activism,

participating in user research,

and giving resume feedback.

Contact Me

Resume

View all

Feb 2022 - Present

Customer Experience Manager , Protective Life

Nov 2021 - Feb 2022

Shopper Operations Specialist, Shipt

Sep 2020 - Oct 2021

Support Operations & People Manager, virtual service operations

Jul 2020 - Sep 2020

Business Support Analyst , virtual service operations

Portfolio

Click clicking through onboarding materials and building my team this week within my new role at Protective.

Began onboarding into my new role last week. I have to leave the house for it, but it’s still worth it.

Completed work on my personal canned responses to increase my EPH by 40% 🔥

Successfully completed the full season of Yellow Jackets without a spoiler

My 2021 Highlights

Completed the training to lead and admin Virtual Orientation with less than 2 months under my Shipt tenure. Killing it.