IT Support Participant in an intensive 14-week program that focuses on developing technical skills through the Google IT Support Professional Certificate course and professional skills through Merit America coursework and career coaching. Technical skill development includes: – Technical support: installing & configuring computer hardware, software, and networks; – Computer networking: standard protocols for TCP/IP and network services (e.g., DNS) – Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems – Systems administration: server management and user & information management – IT security: evaluating potential risks and utilizing encryption algorithms and techniques – Hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts Professional skill development includes: – Effective written communication – Interpersonal group work – Prioritization – Time management – Google Workspace, Slack, and Zoom
Org Name: Merit America
Oct 01, 2023