What an exciting project! Over the past few months we worked with the leadership of Lufthansa Group to develop solutions for post-COVID challenges, and discussed our recommendations directly with CEO Carsten Spohr.
In close collaboration with Carsten Wirths, we addressed how Customer Servicing needs to transform to stay ahead in a highly competitive market in which flight capacity exceeds demand.
The highlight of our journey was a look behind the scenes of the Flight Operations Center and Lufthansa Technik. It is mind-blowing how much resources and man hours go into maintaining such a high tech fleet of aircrafts during a pandemic crisis like this.👩🏽🔧🛫
Big thanks to Carsten Wirths and Philipp Hoppe for the fantastic collaboration, and TUM School of Management for the opportunity.
In close collaboration with Carsten Wirths, we addressed how Customer Servicing needs to transform to stay ahead in a highly competitive market in which flight capacity exceeds demand.
The highlight of our journey was a look behind the scenes of the Flight Operations Center and Lufthansa Technik. It is mind-blowing how much resources and man hours go into maintaining such a high tech fleet of aircrafts during a pandemic crisis like this.👩🏽🔧🛫
Big thanks to Carsten Wirths and Philipp Hoppe for the fantastic collaboration, and TUM School of Management for the opportunity.
