As a visiting lecturer, I am teaching Service Design to undergraduate students coming from design, engineering and management disciplines.
The course is designed to be completed in 15 weeks, following the double diamond design thinking process focusing on Micro-Mobility challenges in İstanbul. The classes are given by 4 lecturers: Me, Nazlı Cangonul, Asli Sevinc and Deniz Donmez.

More information about the scope, objectives and outcomes of the course below:

Scope

This course is a practical introduction to the field of service design and will provide tools and methods for designing services. Students will be working individually and in small teams engaging with practice-led & in-class activities and responding to a brief. They will engage with a specific challenge and design a service-based proposal, which will be presented at the end of the course. The students will be provided with a reader on the history, methods, tools and cases of Service Design.

• Develop substantial knowledge of design methods, approaches and practices for designing services, in individual and collaborative settings.

• Demonstrate sound understanding of the relationship between details and overall strategies when designing (networks of) products, services, systems, tools and /or event for experiences and interactions.

• Demonstrate abilities to engage with users and other stakeholders in iterative design processes.

• Identify how increasingly complex technologies are integrated into products and services.

• Formulate and re-frame fruitful design problems, challenges, openings and questions in complex design situations.

• Demonstrate ability to select and use relevant methods, techniques, tools and approaches in the design work, including a broad repertoire of techniques for representing experiences.

• Apply iterative cycles of research, testing and development based on the understanding of user needs, goals and experiences.

• Demonstrate ability to evaluate and critique design concepts, prototypes and finished systems with regard to functional, spatial, aesthetic, sustainable and ethical aspects of quality.

• To gain a critical perspective about Service Design