Dynamic, competitive Customer Success leader with extensive experience building and leading lean, efficient customer-facing teams. Versed in driving high-growth partnerships and building quality customer relationships. Expert in designing go-to-market strategies in a SaaS environment. Data-driven and results-oriented, with a sharp focus on near-term growth. Drives process improvement across teams and fosters cross-functional collaboration. Passionate about elevating the customer journey for Fortune 100 customers. Core competencies include:
Scalable Process Development • Team Building & Leadership • Customer Lifecycle • Strategic Business Planning • Enterprise SaaS Delivery • Data-Driven Decision Making