I closed this work week with the submission of two Support Center articles and one Quickstart Guide!
I actually spent quite some time on the Support Center articles even though the PM had already drafted most of the content because I needed to:
I actually spent quite some time on the Support Center articles even though the PM had already drafted most of the content because I needed to:
- make sure I had the correct access to replicate and describe the steps as much as possible;
- figure out what screenshots, and possibly gifs, I had to insert to best visualize the content; and
- coordinate with the PM who is in a completely different timezone from me.
I also spent more time than expected on the Quickstart Guide because I wasn't exactly sure where to start. I had an existing Quickstart Guide to reference, but it's very different starting from scratch on your own. I ended up incorporating both the content document as well as existing Support Center articles to break down and describe the basics of the specified feature. I hope I was on the right track!