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Customer Experience & Product Strategy, Google
Customer Experience Leader
Customer Experience & Product Strategy
I'm open to
partnering on side projects,
full time roles,
participating in user research,
joining company boards,
speaking on clubhouse,
speaking on podcasts,
beta testing new products,
Sep 2019 - Present
Product Strategy, Google
Apr 2016 - Sep 2019
Head of Customer Experience, Google
Sep 2014 - Apr 2016
Strategy Consultant, UserTesting
Aug 2011 - Sep 2014
Customer Success Manager, Poll Everywhere
Analyzed the end-to-end support experience across a portfolio of GCP products and made recommendations and a cross-functional plan to improve it.
Launched Totango within our customer experience team, so we can have a single view of our customers' experiences to ultimately drive smoother, faster value at scale.
The customer experience team hosted a "State of Customers" review once a month, where we shared out a variety of metrics and insights about how our products were being received, issues, feedback, e...
Leveraged our customer-focused engineers to scale support for Cloud Talent Solution and Hire in the early days, before I had the opportunity to scale the actual customer experience team. This entai...