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Vincent Ciaravino
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  • Customer Experience & Product Strategy, Google
Customer Experience & Product Strategy
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2021
Jul 05, 2021
Jul 05, 2021
Analyzed the end-to-end support experience
Analyzed the end-to-end support experience across a portfolio of GCP products and made recommendations and a cross-functional plan to improve it.
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2019
Sep 01, 2019
Sep 01, 2019
Started a new role at Google
Excited to join Google as Product Strategy! 🎉
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Sep 01, 2019
Sep 01, 2019
Left a role at Google
Ended my journey as Head of Customer Experience at Google!
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Head of Customer Experience, Google
2017
Aug 01, 2017
Aug 01, 2017
Launched customer success platform
Launched Totango within our customer experience team, so we can have a single view of our customers' experiences to ultimately drive smoother, faster value at scale.
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May 01, 2017
May 01, 2017
Launched "State of Customers" reviews
The customer experience team hosted a "State of Customers" review once a month, where we shared out a variety of metrics and insights about how our products were being received, issues, feedback, etc. to PMs, engineers, and leaders.
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Jan 11, 2017
Jan 11, 2017
Launched technical documentation
Launched the first version of technical docs for Cloud Talent Solution's public (Alpha) launch. Current docs for reference.
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