Sep 2019 - Present
Basic Information and Headline
Vincent Ciaravino
- @vin
- Customer Experience & Product Strategy, Google
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About Me
Contact Me
I'm open to
partnering on side projects,
full time roles,
investing,
participating in user research,
joining company boards,
speaking on clubhouse,
mentoring,
making introductions,
writing,
advising companies,
speaking on podcasts,
content creation,
beta testing new products,
freelance roles,
and brainstorming.
Resume
Resume
Apr 2016 - Sep 2019
Head of Customer Experience, Google
Sep 2014 - Apr 2016
Strategy Consultant, UserTesting
Aug 2011 - Sep 2014
Customer Success Manager, Poll Everywhere
Portfolio
Portfolio
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Analyzed the end-to-end support experience across a portfolio of GCP products and made recommendations and a cross-functional plan to improve it.
Launched Totango within our customer experience team, so we can have a single view of our customers' experiences to ultimately drive smoother, faster value at scale.
The customer experience team hosted a "State of Customers" review once a month, where we shared out a variety of metrics and insights about how our products were being received, issues, feedback, e...
Leveraged our customer-focused engineers to scale support for Cloud Talent Solution and Hire in the early days, before I had the opportunity to scale the actual customer experience team. This entai...