What is Email Piping and Why?

Customers can reach out to you in a variety of ways. Sometimes it’s for convenience and for others it’s just the way they know. Whichever the case, as a support agent it’s essential to keep all doors open. Email piping is one way you can make it easy for both customers and agents. 

In this article, we’ll be looking at what email piping is, why you need it and how you can have email piping for your support team.