Resolving Customer Complaints: Guide with Examples
For most businesses, the sad truth is everyone is not going to like what you build. To be fair, that’s not the point of any business. Whether your product is good or bad you’ll get vastly different opinions. Hence, you have to expect and be prepared for negativity towards your products or your business in general. There can be more than one reason for this negativity. It could be from lackings in your product, customer service, or even support. Regardless, you have to invest in resolving customer complaints, if you want your business to thrive.