Articles and blogs
After starting out with Fluent Support the first thing I had to do is research our competitors. It gave us some valuable insights into what our prospective customers are expecting or have built a h...
Resolving Customer Complaints: Guide with Examples For most businesses, the sad truth is everyone is not going to like what you build. To be fair, that’s not the point of any business. Whether your...
Customer Acquisition Strategies for 2022 Customer acquisition sounds very fancy when you hear it come from sales and marketing people. If you take away the fanciness you’re left with the process of...
Customer Profiling: Why you need it People come in all shapes and sizes. So how can all your customers be the same? They can’t. That’s why businesses have come up with the strategy of customer prof...
What is Email Piping and Why? Customers can reach out to you in a variety of ways. Sometimes it’s for convenience and for others it’s just the way they know. Whichever the case, as a support agent ...
9 Tips to Make a Website Customers Love Websites have become a thing that you don’t even think about twice. It takes very little for the average joe to launch a website and make money out of it. Ho...
5 Types of Customers and How to Handle them No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While ...
What is Proactive Customer Support? Throughout its existence customer support has been a reactive game, where you have to react to your customers’ needs. However that’s changed significantly due to...
Customer Support Automation: How to Support at Scale Like most parts of modern businesses, customer support relies heavily on automations. Customer support automation isn’t exactly new in concept b...
9 Alternatives for “Happy to Help” “I’m glad we were able to solve your problem today.” “Reach out to us at any time” “We appreciate the opportunity to help you today.” “Feel free to get in touch w...
How to Reduce Customer Support Costs Customer support is arguably one of the most intensive aspects of a business. Especially considering how much of the revenue stream depends on it and how much c...
How to develop Customer Service Skills We understand it can be confusing when learning about customer service and customer support. While there are clear differences, there are similarities as well...
What is Omnichannel Customer Support? Omnichannel is the hyped up method for offering customer support on multiple fronts. Apart from being insanely efficient it has some huge influences on how you...
5 Ways to Meet Customer Expectations Every type of customer has their own specific needs, which may or may not align with what you have to offer. So, it could just be that a customer is with you an...
Customer Support vs. Customer Service: The conflict Not every business will adhere to what customer support and customer service mean, as we do. If these distinctions make it difficult to spot your...
The cost of customer support is among the many fixed and variable costs of producing and marketing your product. It can have some profound implications on your margins. As your business grows and m...
Free help desk plugins bring huge benefits to small businesses by making the support processes and protocols streamlined. Without incurring any costs, you can upgrade to a system that offers extens...
Acquiring customers is a challenge for any business. Still, people struggle with wrapping their heads around the concept. While studying for this blog I learned, 1. Acquisition works differently fo...
For some time now we've been debating on how support desks are a key factor in retaining customers. While having this conversation we figured out a couple of steps that can significantly improve yo...