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New blog was published today! Check it out. Simply put, the CRM process is the step-by-step method of driving customers from finding your business to becoming loyal patrons. The process involves di...

There are tons of payment forms available on WordPress. But a plugin that can handle both payments and donations together? That’s harder to find, which brings us to the product we want to review fo...

Fluent Support vs. Help Scout Customer support is a must-have no matter the industry or type of business. If you are a business, you need to answer customers’ questions, it’s as simple as that. So ...

Difference between Gross and Net sales Gross and Net sales are two of the most common metrics used to track the performance of a business. In this article, we’ll show you the difference between gro...

What is Customer Profitability First off, customer profitability is the measure of profit a customer is expected to generate through the course of doing business with you. From a managerial perspec...

Is the customer always right? Yes! …. And um... No. Confusing right? I know. One thing I learned working in a company WP Manage Ninja that puts tons of effort into satisfying customers is that cust...

The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “no...

Why use free help desk software? https://fluentsupport.com/free-help-desk-plugin/

So took a look at what options you have if you want to get a free help desk plugin! Aside from the plugins with free versions, I’ve covered some DIY support desks too. https://fluentsupport.com/fre...

For every buck made from sales, you have to spend a certain percentage of it back into customer support. Factoring support expenses into the final selling price can give you a more accurate picture...

Average Handling time is crucial to measure how good your support team is doing. Surprisingly, growing businesses tend to avoid measuring this important metric. Losing revenue and customers in the ...

The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can hav...